Owner FAQ
Common questions from property owners
Questions we hear most often — answered honestly.
Getting started
Contact us via the form or WhatsApp. We'll arrange a consultation to discuss your property, your goals, and whether Elephant is the right fit. There's no obligation.
Rawai and Southern Phuket, including Nai Harn and the surrounding area.
Standalone villas, luxury apartments, and bungalow complexes. Both short-term holiday rentals and long-term tenancies.
Fees and contracts
Short-term rental management from 20%, long-term tenancy management from 12%. Exact fees are confirmed during consultation based on your property type and requirements.
Everything — property operations, guest management, maintenance coordination, financial reporting, and owner communication. We don't charge separately for standard management activities.
This is discussed during onboarding. We work with owners on terms that reflect the nature of their property and goals.
Day-to-day operations
We have a trusted network of local contractors for everything from routine repairs to urgent issues. Significant costs are always communicated to owners before work proceeds.
We do. Our team coordinates arrival, manages key handover, and ensures the property is properly checked after each stay.
We handle calendar management, dynamic pricing aligned to seasonal demand, and booking coordination across Airbnb.
Reporting and communication
Monthly. A clear income and expense report for each property you have under management.
WhatsApp is our primary channel — +66813237534. We respond quickly during business hours.
Yes. Most of our owners are based overseas. Remote management is standard for us — you'll always know what's happening with your property.